A friendly smile helps to seal the deal
Great customer service helps to establish atmosphere
By Senior Staff Editorial
Last Updated:10:40 AM EST 10/27/09 Section: Viewpoint
There's an old saying that goes, "The customer is always right." This quote is a key phrase for many companies. In fact, the most successful companies emphasize that their companies are customer friendly. This also applies to the many employees at St. John Fisher College, as well. Their bright and friendly attitudes help us feel better, even if life is doing its best to bring the students down.
However, there are a few instances on campus where this type of customer service is not evident. Instead, the employee looks bored and apathetic. It is understandable that they may have had a rough day, and that things aren't going the way that they had planned, but their problems should be left at home. Their only concern should be keeping the customer happy.
You never know just who it is that you're serving to. You could be serving to a prominent businessman, or someone who has a high position at Fisher. If the employee disregards their friendly attitude, and brings in their real life drama, things might not end so well for them, or their careers.
The employee(s) should not be on Facebook, or Twitter talking about the latest unfolding saga in their lives. Instead, they should be politely engaging the customer, asking "Is everything alright?"
Sadly, often this is not the case. The worker is being paid to find their high school friends, and get the latest updates from their favorite celebrities.
Appropriate attire is also a key element to perfect customer service. While it's understandable that the worker has just woken up to go to work, pajamas are not appropriate to wear to work. Leave them at home and dress appropriately. If you work at the Student Life Center, for example, it would be alright to wear a pair of jeans and a T-shirt. However, if you work in an office building in Kearney, think of it as an internship. Proper dress helps to show a kind of professionalism that goes beyond words.
Another tip: keep your personal baggage at home. Everyone has a rough day, that's for certain. But, work is a different atmosphere than home. At work, the priority is to make sure that the customer is happy and will continue to come back to do future business. Otherwise, many companies would have gone out of business years ago.
It doesn't matter what your job is. You will always have to deal with people at one point or another. Sometimes, you'll get a pleasant customer. Other days, you might get a mean customer. But just remember the rules mentioned here and you'll do fine.
And remember, "the customer is always right."
However, there are a few instances on campus where this type of customer service is not evident. Instead, the employee looks bored and apathetic. It is understandable that they may have had a rough day, and that things aren't going the way that they had planned, but their problems should be left at home. Their only concern should be keeping the customer happy.
You never know just who it is that you're serving to. You could be serving to a prominent businessman, or someone who has a high position at Fisher. If the employee disregards their friendly attitude, and brings in their real life drama, things might not end so well for them, or their careers.
The employee(s) should not be on Facebook, or Twitter talking about the latest unfolding saga in their lives. Instead, they should be politely engaging the customer, asking "Is everything alright?"
Sadly, often this is not the case. The worker is being paid to find their high school friends, and get the latest updates from their favorite celebrities.
Appropriate attire is also a key element to perfect customer service. While it's understandable that the worker has just woken up to go to work, pajamas are not appropriate to wear to work. Leave them at home and dress appropriately. If you work at the Student Life Center, for example, it would be alright to wear a pair of jeans and a T-shirt. However, if you work in an office building in Kearney, think of it as an internship. Proper dress helps to show a kind of professionalism that goes beyond words.
Another tip: keep your personal baggage at home. Everyone has a rough day, that's for certain. But, work is a different atmosphere than home. At work, the priority is to make sure that the customer is happy and will continue to come back to do future business. Otherwise, many companies would have gone out of business years ago.
It doesn't matter what your job is. You will always have to deal with people at one point or another. Sometimes, you'll get a pleasant customer. Other days, you might get a mean customer. But just remember the rules mentioned here and you'll do fine.
And remember, "the customer is always right."
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